At Syntium Algo, we strive to ensure your satisfaction with our services. However, we understand that there may be instances where you need to request a refund or cancellation. Below is our comprehensive Return Policy:
1. Eligibility for Refunds
Refunds may be issued under the following circumstances:
- Technical Issues: If you experience technical problems that prevent you from accessing or using the services you subscribed to.
- Service Downtime: If there is significant downtime or interruption of service caused by Syntium Algo.
- Duplicate Payments: If you are charged more than once for the same subscription.
2. Refund Request Process
To request a refund, please follow these steps:
- Submit a Request: Email us at support@syntiumalgo.com with the subject line “Refund Request.”
- Provide Details: Include your subscription plan, payment details, and a clear description of the issue.
- Review Period: Refund requests will be reviewed within 5 business days of submission.
- Notification: You will be notified via email of the outcome of your refund request.
3. Refund Conditions
Refunds are issued under the following conditions:
- Requests must be submitted within 7 days of the payment date.
- Refunds will not be granted for:
- User error or failure to understand the service.
- Market losses or financial decisions made using our tools.
- Partial usage of services within a billing period.
4. Subscription Cancellations
- You may cancel your subscription at any time via your account settings or by contacting our support team at support@syntiumalgo.com.
- Cancellations will take effect at the end of the current billing cycle. No partial refunds will be issued for the remainder of the billing period.
5. Non-Refundable Items
The following are non-refundable:
- Annual subscriptions after the first 7 days.
- Any free trial or promotional offers that converted to paid subscriptions.
- Services that have been fully accessed or consumed.
6. Payment Disputes
If you believe there has been an error with your payment, please contact us immediately at support@syntiumalgo.com. We will work to resolve the issue as quickly as possible.
7. Changes to the Return Policy
Syntium Algo reserves the right to modify this Return Policy at any time. Changes will be posted on this page, and the “Last Updated” date will be revised accordingly. Continued use of our services constitutes acceptance of any updated terms.
8. Contact Us
If you have questions or need further assistance, feel free to reach out to us:
Email: support@syntiumalgo.com
Address: Unit 11A, 172 Dunstable Rd, Luton LU4 8FG, United Kingdom
We are committed to providing exceptional service and addressing your concerns promptly.